SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The arrived very quickly, also carried fast, has a loud, am using trims test and am gosstando very device.
Thank you, it's okay.
Thank You! Very strange that these earbuds are charged with open charging case. It's smth new for me. O_o But earbuds are good! I'm satisfied with it.
The headphones are great match perfect and sound in unison, plus the sound is very good, the bass is very good quality.
I bought my third pair of x-buds. I run and sweat a lot and I think they have been very durable, specially for this cheap price. They are comfortable to run with. The shipment was fast, but the delivery at the Finnish side took a very very long time, because of corona.
Muy buen producto recomendado al 100%
I'm very happy with my earphone, its the second one that I bought!!
I'm a fan of these headphones. I love them very much. But this time long delivery was a month
excelente
Work perfectly,I need to change the angle of the earbuds into my ears to have a great bass
Spectacular Presentation and listen very well, ideal for sport. Very happy
They're very good.
Came quickly, although not the fastest delivery. Description corresponds. Headphones sit well. Nice material, non-slip rubber. The arms are not stiff, but they keep well during exercises. 15 minutes on jumps + 15 minutes of minor exercises-the headphones were well kept in place.
Best is the fifth time buy many falls in love with it, the shipping is super fast even better all here in AliExpress
Function well and without "Breath" at rest. The treble seems a little strange and the son seems fragile. The sound remains very good, not yet tested the microphone and noise cancellation.
Thanks, everything is great.
1pc fully charged. 1 pc 0 charged.
I love them! This is the second time I 've ordered this product, this time for my husband. They come with a very practical case
nice product
Great!
I order the second time already. They're perfect.
I ordered the second, everything is fine.
The goods are cool delivered very quickly, the battery lasts more than 10 hours, i order the 2nd headphones, very satisfied, thank you very much
The order came very quickly and straight home. very satisfied
Second purchase very satisfied...