We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The product didn't arrive but the store was very kind to answer. It'll be for the next one.
Ointment is good but shipping or shipping is very long
It came very well, I haven't tried it yet. Thanks to the store
Order came, packed well, not yet tried
I received the goods today. After application, I will write a review
It came very quickly!!
unfortunately I can't comment about the product yet,just started to use.Thanks store for fast delivery.
Arrived a little late but arrived. Now just try to see if it really is good
Not yet used
Very good quality thanks
Ordered 09.09.19 came today 20.11.19 very long threw in the mailbox. Today I smeared my mom Vienna we'll see
Very good product, it has helped me a lot with the veins of my legs.
item as descript highly recommended store A +++++++++
Perfect. Thank You.
The store’s photo shows black tube but I received red, like other customers. I have not tried it yet. I will leave feedback once I do
Nice smell.... More feed back after use
Before the Krasnodar Territory, the order took almost 2 months. Packages whole. After use, I will add a review.
l receive my order and thanks to the store for extra one on the order