We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Finish, design is also very good.
Ugreen brand quality is premium, too satisfied
I haven't tried it yet but I come in optimal condition
Far the best I have bought from this brand, ugreen has very good quality products
High quality product as shown in the pictures!
All great, thanks!
Great quality, fast shipping. Ugreen is great.
I got Ugreen USB HUB. Thank you very much. Sincerely, Laszlo Venicz.
I've Ordered 6 in 1 with hdmi and rj-45 ports. But it's became not suitable for both my laptops - hp elitebook 840 g5 and hp pavillion 15cs005ur. Unfortunrltely, there are so many compatibility collisions between type-c and thunderbolt3 and hdmi implementation over those ports in different drivers and manufacturers. All other features work fine including ethernet. While hdmi doesn't work for me at all. So I had to give it out to my colleague Who has Macbook pro 2018 and Samsung s9. With both his devices this adapter able to support hdmi connection
Muito Top produto....
It works perfect. Thank you.
Mostly working great. There are two minor problems. The cable is a little short for my environment but it is not a big deal and I can manage it. When I wake up my laptop from a sleep mode, sometimes the laptop's boot speed is faster than the hub's reconnection speed. So for a few seconds, the laptop loses its internet connection and it causes my messenger programs to automatically log me out.
Excellent quality and works ok
World very well, fast shipping
Excellent quality product