SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Items received 11 days after order. These earphones with microphone work well, the sound is good, they have good acoustic performance and the storage pouch is very practical. The marking L (left) and R (right) is good.
With the store did not communicate-there was no need. The goods were sent quickly, came in a month, everything is fine. Thank you!
Satisfied with this product, the sound is excellent, in the ears Keeps well. I still did not check, and I do not know how it will be if she will be in her ears for a long time, well, let's see.
Shipping and delivery very promptly. Packing soft. Headphones in their hard case. The wire is harsh, but it's an amateur. The sound is quite simple. The top should be pulled out by an equalizer. The bottoms are loud, but not juicy. In general, the headphones are not for music lovers. But for sports will do.
Headphones are normal, cool volume runner... But! Ordered two, one left earphone defective, leaves something and it starts to sound quieter (((knock, again norm...
Everything corresponds to the description. They don't sound good.
Great product
Everything came on time to the post office in working order the sound is excellent. Recommend store
Delivery three months! How do you like this service?
Works
l am very pleased, l recommend. Delivery in 9 days
I came very quickly. 9 days. Faster than the store promised. Everything is intact and works normally. So far there are no complaints.
Acceptable in general sound, bass is also good. And do not fall out of the ears, which is also important
finally got it
Good
Very satisfied!!! Quality is excellent, i recommend
very good
Everything corresponds to the description. Price-quality at level
Ears fire. It's like the description.
For this amount excellent headphones
It came in a month. The quality is excellent for this money
Very good, i'm happy.
Super. Thank you.
Good quality
The quality is excellent for such money, i recommend the store.