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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It will be reviewed and tested
Very well pack. Exact product
Good service, but after market cables may not fit in the charging opening. Case can come apart fairly easy but feels solid otherwise.
Product is good. Shipping was very slow.
It's the same but the casing is left to the edge with the rear camera, I'm not quite sure I cover it all and the front part doesn't cover the screen well and if the phone drops for sure it breaks the screen but the housing arrived just as well packaged
Incredibly fast shipping! Wish all of AliExpress purchases were this quick! Case is described and fits the phone. Unsure of durability but time will tell.
Bueno
Slow shipping and no information
good
Excellent Product
Good product, I arrive in 3 weeks and in good condition. I highly recommend.
Everything is ok
The item arrived today. Thanks
Item is perfect in condition. Great store
Arrived the day it said it would come. Even came with a screen protector thx.
Very well! Recommended
Very fast shipping, equal to the photo
All ok
productos muy recomendable y bien protegidos
Beautiful phone case. It came very well packaged so it wouldn’t break or damage in shipping. It looks very slick and shiny on my phone.
thank