SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I got it very quickly. The backlight does not work, because. Broken on/off button.
I was waiting only 3 weeks for delivery. Quality and design of mirror very good.
The product is good, comes well packed with bubble wrap, lights are very discreet and accurate, perfect for make up, happy with my choice
Very Good
The shipping was extremely fast. I have received it within 2 weeks. I give 4 stars because the mirror is not completely glued to the bottom holder. It looks like it almost falls out of the support. Other than that, I am pleased with this product. Thank you!
excellent
great quality and it got here fast
Very fast and very helpful store!
Very fast delivery by MSK, courier to the door. The quality of the goods as always on top. The backlight is very bright with the ability to adjust brightness, the stand allows you to rotate the mirror horizontally. The backlight is powered by batteries but it is possible to connect to an external power supply via USB,. You can save well on batteries if you use a compact poverbank as a power source. Mirror recommend to buy. All great day! Seller success in business)
Amazing for the price and fast shipping! Came before expected. I had a circular led light mirror. It’s not as bright as that one which sadly broke but it still is as described though! Great product
I love it, accurate like the descriptions.
Exactly the image. I thought it was bigger but it's the perfect size. It comes nicely packed, didn't suffer any damage. The USB cable is a short one and does not bring the plug. I 'd like you to light a little more but I'll try batteries.
This mirror didn’t work. I messaged the store. This is bad business!!
Delivery exactly 2 months. Packed normally. Everything works.
Spectacular!!! Perfect ! The store is extremely good! people and dropshippers you can buy here and trust! Excellent seller! Ítem perfect! shipping times OMG amazing! five stars
The light isn't very bright but the it's okay. Other than that the mirror is great and the 10x mirror also.
Came in about a week and it looked just like the photo. I bought it as a gift and was told it works well and that they're pleased with it.
Very good
My daughter is happy, and this is the most important thing!
The mirror is very comfortable, the light is bright, increases well. Everything is done soundly and qualitatively. Thank you store
The mirror is wonderful!
The mirror is excellent! Everything works, delivery by courier in 10 days. I recommend the store and this product.