SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
High quality Sound, clear sound, high bass.
The earpiece sounds really nice and the bass is ok. The shipping came rather quickly.
Excellent! Those earphones are very good quality and work perfectly. Very well packed and fast shipping.
Excellent headphones, comfortable with good quality.
great earphones fantastic quality this is my second one from the same shop.
ok
Made well, but sound 3 +
Narmas
vocally okay
Super fast shipping, excellent
To Moscow in three weeks. Included in the kit is a cover, clothespin, soft liners. The sound quality is worse than the original iPhone for 7-8 of 10. but for this money is quite acceptable. Play Loud. Regarding the price/quality is an excellent product. I recommend
So this is actually my second pair of these models, my other has a slight difference in the mic on it that’s all and have worked great for over a year. I love these as a nice keep in my bag headphone, the metal build is quality, they sound good with everything, obviously don’t compare to my pai audio, shures etc, but they are great for an easy walk and listen and the mic I’ve been told sound great and for the price almost impossible to beat
Perfect!
Excellent, cute as they look, sound quality, fast delivery, thanks
All good, delivery fast
Parcel came fast. Item as described. Seller recommended. Thanks!
the sound is clean .
Beautiful and very elegant, I like it, wrapped tightly✅✅✅✅
Personally, I liked the headphones, the sound is quite enough, the quality is good
Very good quality. Thank you store
quick shipping no bass
meet expectations
Very good quality & design, thanks
Everything ok.
Fast delivery and the headphone sounds OK for the price.. Small vibration on full volume