SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
excellent product and fits the description. got it delivered in a week to US.
perfect!
Despite the long delivery and my permanent claims, the store always answered all questions. Minus of course that put the wrong charger, I ordered the EU plug received the Chinese, but the seller agreed to return 300R, buy the adapter itself, so it's not a problem. The machine sews normally
Fast shipping. Nice sewing machine. I tested it. It worked fine.
Everything works, but the plastic light...
Perfect For the job! I totally love it
Excellent machine, looks and feels like a quality device. Ordered from Russia, sent for a long time (weeks and a half, was absent from the warehouse), but the delivery is extremely fast. Sent via EML. Immediately inserted threads and test fabric, it is visible that they checked before packing. Works fine, there are no questions for the store. The seller, by the way, sociable, it's good!
Haven’t tried yet , will leave back later
Great machine for the hosts I recommend very comfortable and light
The machine works. For its price a good purchase. The store put a set of legs under various seams.
Thank you wish geniel
My little sewing machine has arrived and works well! I'm happy!
I haven't used it yet, but we got it super quickly and it looks great, hope it works good as well :-)
Cet achat Super contente
The good was well packed and working.
Works fine. Package was not damaged, arrived fast.
It's taking a long time I was told that yegaria in 4 cemanas I already BA for two months
very nice and fast shipping...Thank you friend
The product is super! sews straight from the box. delivered normally, without damage. In general I recommend!
It’s very handy small machine. Very comfortable sewing experience and easy to sew even for beginners like me. The machine was already set up and ready to sew. It arrives in 5 days to Canada. Very happy with my purchase
It is a good household multi-function stitch sewing Fanghua mini machine, double thread and speed for making free arm, repair.
Thank store i have recieved my order its as the discription, its working well sell recommended♪ ♬ ヾ(´︶`♡)ﾉ ♬ ♪
Everything is intact, until I tried to sew, I'll add later. Delivery is super fast, on the second day after the order.
Works well for the price.
haven’t tried it yet l, but the store was so kind and respectful. can’t wait to see how the machine works