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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Buy with confidence:
I'm not there. But they made me return
It came quickly, everything is whole
The second bottle is used up to evaluate it. It is indeed useful. Before, I also bought hair growing products in other stores but it did not have any effect. The hairline was moved back two months ago because of severe hair loss Disappointed. Later after reading this product is review I decided to buy it and try it Now the hair is obviously growing out and I insist on using it for a while and look forward to my hair returning to health
excellent hair treatment
I have my order, but I started the application on my spaces alopecia I will come back given my opinion if there are results of hair regrowth
This is my second order and I'm very satisfied. Thank you
Strange smell but usually the best products do, nice packaging, took a while but I suspect because of Covid.. it's too early to see difference but my hair has started to feel much softer
Arrived quick, well packaged. I have been losing hair as I've got older due to hormones, so today I've decided to try out this spray after my shower and see how it goes. The spray itself has a strong herbal smell, its OK not my favourite but if it works I don't mind, its easy to apply. My scalp does feel a little tingly after application, fingers crossed this is a good sign. I will try this for a month and update later, it does say apply 2 to 3 times a day. Good job I'm working from home lol. Pic 1&2 - Day 1 of Left & right temple
I got the item, still under test to see the result.
Fast shipping, thank you store, I will try the product after 15 days I will put another comment on the effectiveness of the product
Love this store. He ships so fast and always getting my order in max 2 weeks time. By the the product really helps with my hair loss.
Excellent, sent fast, thank you very much
Delivered quickly , the box is crumpled, but the bottle is whole. Added to the shampoo, the effect from the first application. The hair is more elastic and dense. Looks like liquid, not like oil. Smells nice with some weed. I think that the use will be from long-term application
Thank you, I received my order. The problem is the application, all the instruction is in English!
Smells funky. I haven’t used it long enough to see any results
Arrived in less than a month. Packaged and incelofanato excellently. Hope to see results before finishing the flask because at least I will know if be worth worth to buy another.
Small bottle, Easy to carry，smells nice. Some kind of medicine or herbs. Well, I hope it helps.
Has not yet time to use the product. But the product arrived fast and well packed. After back to evaluate if there was good results with the use of oil.
Bkn, I'm coming in smoothly. Thank you
I come and I hope it works for me
I received it in well parked,I will give you feedback when I try it.
The store is very responsible, all questions are answered. Goods Received. packed well, I advise the seller to everyone. Essence as I will try to finish the review.
didn't see any change yet
Only received, everything corresponds to the description. Later I will add a review, I hope that it will help
Shipping time too long ! Ordered in September , received at the end of November ! The tracking number was not working from start ! The type of shipment should be changed ! The delivery was not free