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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very cute but the size is smaller than I expected,
Beautiful purse
Amaizing, i love it
amazing quality love this bag
The bag is good, as in the photo. As a gift put a keychain) Thanks
perfect thank you definitely five star
Cool Bag! All as in the picture! Came very well packed! There is a small smell, but it's not scary! Thanks for fast shipping
look amazing
Waou
Exquisite bag presies as shown in picture
Beautiful, exactly the same as the description.
Exelent Material, I add my expectations. It's beautiful my new bag
Very good
came just as described
Very nice bag looks like the picture
Yo the doy a 100%
Very good quality
Arrived FAST, very well packaged, the bag is small, everything looks good. No smell.
Just like the picture! Only downside is it took so long to come! Deffo worth the price
Очень классный клатч, немного меньше чем ожидала, но это впечатление не портит) в подарок положили брелок, мелочь а приятно)
Purse feels of great quality. Just as pictured.
Came just as described and in perfect condition! Highly recommend this bag, very cute and sleek design although the smell can be quite much upon arrival, but dissipates fast. I would definitely buy from this store again!
very beautiful
Very cute.
Wow is just wow!