SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent. Strong Bass, treble clean, strong signal and always connected. Great product. Great price. Recommended.
Great product,Excellent quality and very fast shipping times.I recommend this product!
Very good earphones!
All correct arrive within the estimated time the product is exactly what i had ordered for the price that it has the sound quality this pretty well i'm delighted with the purchase
They are very comfortable, they feel resistant, they listen very well
Headphones are good, delivery is fast
Happy with my headphones you hear well
They took 25 days to arrive. They come very good packaged and listen super well.
Very satisfied until the moment Product fulfill the promises we see durability
Thanks
Excellent
Good os headphones, comfortable and good volume.
Not the first time I order excellent quality.
Very good sound
I arrive on March 3 all right, I just blame chile post office for not notifying the product and bad tracking.
item recommended! sound quality good.. ear plug similar to i phone’s one which is really good
The goods was shipped within a short period of time. I really love it.
Good product, price quality
Excellent Sound.. Thank You
Have yet to open but so far looks as promised.
Such as the description in the publication.
rwceived ,looks good. havent tried it yet. i recommend store thank you
Ordered 11.12., received 10.01. Packed in a bag (without box) and a bag with a pup. Included cable, clothespin and cover, soft lining are absent. Connected quickly, work, the instruction was not needed. Neat, cute, for a woman just right. Delivery to sdecom.
Excellent Bluetooth headphones, volume is enough, low frequencies depending on how located in the ear head. The quality is better than many more expensive for 1.000, 2 and 3. I advise.
fast shipping. my second order and works great thank you. i recommend store