We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Algo lento el envío pero llego a tiempo, la caja vino algo aplastada
aun no lo pruebo pero llego antes de lo que esperaba y llego en buenas condiciones
Well steamed the face, but unfortunately nothing is pulled out. Maybe a couple of points stretched out and everything. But compared to other means at least a couple. Usually nothing. I think on a very contaminated nose and extended pores will work fine as it fits deliberately. Fast Delivery
A good tool, really pulls everything, I will take more
Item delivered as described
Shipment failed, money returned
Very good very happy!
very surprised because it actually works
thank you
Chic product, recommend!!! Everything is cool packed, it will reach exactly the whole, the smell is very pleasant at the mask. And the main thing works!!! Do not compare with the effect of any other black mask and the like, pulls dirt even from the smallest pores!!!! Just gorgeous for your money!!!! The most important thing that would work, steam your face and warm the product to a liquid state!
Thank you
Did not receive parcels, but returned money
Came
Delivered within 15 days and works great.
The order was received and even tested. Very satisfied with the result and of course i recommend to buy.
fast and helpful response , great shipment packaging and 100% genuine . Highly recommended
delivered very quickly
Everything is ok!!!!
super store A++++++++++++++++++++++++
Very satisfied! All good!
The cream really works. But it is better to apply it on a steamed face.
The goods came, the delivery is long, not Tracked.
Well arrived, but I have not tried it yet, thank you to the store
Feels and smells like glue :d does the job though