SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
it good thanks
Overall they all work and good design and material
the box was damaged but the product looks good, I have not use it yet
I love this item, very nice
item as described and works perfect
IT IS SO GOOD
Awesome product took excatly 30 days to arrive from china to the united states during covid 19.
I am very happy with my purchase. Thought it came with a cup but that’s okay. The product is as described a bit small but still does the job and it’s convenient.
Brought Courier The appearance corresponds to the description. In work did not try T. K. Need charge. The kind of knife is very Small ones. My current is much more powerful. I hope it will not affect the quality. It is not convenient that the bowl is not removed. It will not be convenient to wash. I make sure that you need to buy in the store to see everything alive. If I had not bought it. But this is my subjective opinion.
Just got it, not try it yet. But I will come back after use
The package arrived in Chile in less than 2 weeks The packaging was excellent, the mixer had no damage It is exactly the same as the photo and very easy to use
Perfect. Loved it. I recommend this product
Once charged, it works great! Awesome to have at my desk at work.
I bought as a gift so I can’t comment on its efficiency. The charger doesn’t work I had to use my sumsung charger.
i did not really like the quality did not work that great so i returned it for free without any hastles the store was really nice thank you
it makes a great gift I bought it for my brother hopefully he'll enjoy it
Item like the picture. I haven’t used it.
The product arrived in good condition, must be used with soft products (soft fruits and vegetables) since it doesn't have that much power, but for simple use it works
It came in good time. I loved it, it's super practical to make simple shakes, not put on very hard products, rather soft fruits since it's not a very powerful engine, it doesn't make noise that's the best.. Perform your function and I'm satisfied