SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Machine Works
Packed in a puffy and in a normal bag The description of the goods was quite accurate, I hope it's a great thing. Thanks to the store and thanks for the coupon for 2 dollars I have not tried in work yet.
Thanks :)
perfect
The product works but sewing small things otherwise opens the seam. It is not difficult to understand how to use it, but a slip of the instructions do not mind.
it's ok for the price, not that great..
Excellent, Thanks....
Looks good!
Very small but perfect for small repairs and hems. Great communication from store
I like the order came quickly, i advise everyone, thank you.
Great.
Everything is fine!
it took a long time to arrived, but it's understandable with what we all know it's going on! the pandemic! I had kinda of trouble at first because I wasn't too sure how it worked., and it didn't sewed properly but I managed to get it to work!
For your money is good, thanks to the store
I love it!
Works perfectly and I love it!
The machine came, everything works
it works. just use it slowly not as fast as a sewing machine but its great for diy stuff
Goods
I love this product. It’s just like the picture and it works great. The store is nice and stay in contact with me. Shipping wasn’t fast due to the virus outbreak right now but never the less I’m glad that I got my product and I love it. I also loved how it came threaded already as well, ready to use right out of the package.
I arrive with the loose lid
store was nice
Good product
Don’t work too well
Love that product. Thank you.