SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
You should contact us if you live outside our Coverage.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Griffinmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://griffinmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love that product. Thank you.
The bottom part got cracked in transport, but the machine still works just fine. Thank you, store.
Received corresponding to what is described and looks good (I have not tested with fabric)! Was very well packaged so great! I will make an additional comment when I have used it! Thank you
I arrive with the loose lid
Went for a long time, 1,5 months. Not yet. Came filled with threads.
I ordered pink and it came red but it's very nice
Thank you for the goods received. The machine is small, comfortable, just like I wanted. Delivery is fast and trouble-free, packed well. I will recommend you to my friends and friends as a good store.
Machine Works
nice tiny manual sewing machine, cute works very good, will do the work in emergencies, fast shipping, recommended store
EXCELLENT !!! Thank you.
GOOD product but it seems a little weak. good shipping time too
it's ok for the price, not that great..
store was nice
Cute little sewing machine. I haven't tried it yet though.
Haven’t tried and didn’t come with manual
Haven’t used yet but looks good
I love this, it's very handy to have and came in perfect condition. YouTube has videos on how to use it also that are easy to follow!
Very small but perfect for small repairs and hems. Great communication from store
it took a long time to arrived, but it's understandable with what we all know it's going on! the pandemic! I had kinda of trouble at first because I wasn't too sure how it worked., and it didn't sewed properly but I managed to get it to work!
The machine came, everything works
I love this product. It’s just like the picture and it works great. The store is nice and stay in contact with me. Shipping wasn’t fast due to the virus outbreak right now but never the less I’m glad that I got my product and I love it. I also loved how it came threaded already as well, ready to use right out of the package.
item arrived in good condition,pls improve in delivering thanks
It was delayed due to the country's post system, but product in good condition and well wrapped.
The machine arrived packaged in bubble wrap. It had no box or instructions included. Even so, after a bit of trial and error, I was able to make it work. To sew you have to put the fabric below the plate by lifting with the square handles. You have to finish the sewing with a knot on the backside or it will come undone. To make the knot, give yourself about one inch of thread before cutting free from the machine, turn your work over, put a needle or small stick through the last unsewed hook you'll see at the back and pull. This will bring the thread to the back. Once you pull taught, your work is knotted and should not come undone. It fits in the palm of my hand and works well for the price. The store lost one star on Service because it came without any instructions.
Bien