We are proud to offer international shipping services that currently operate in most African countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
You should contact us if you live outside our Coverage.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank for the help Mr. Mouse ^_^
se demoro un poco en llegar, pero son muy lindos y de buena calidad, ideal para el verano son delgados pero buenos
i'm very very satisfied with this product, the products are exactly like in the description it's even nicer than the description, the store service is excellent very professional and friendly to the customer. the product was receive a lot faster than they promised, and the price is very reasonable. I'll be buying again in this store for sure. thank you.
ordered 12.11.2019, received 26.01.2020. packed good, size perfect fits me, quality is good. But they are much more warmer than i was suppose. 5 stars. delivery is long, But it is related with black friday.
good stuff for price
The item arrived faster than expected.
45 size came up perfectly, stretch, the quality is excellent
Great quality, thanks for the great customer service.
Congratulations! 9 days for France. Very fast delivery and good quality of bamboo socks. :)
Very nice everyday sock
Beautiful socks, excellent quality and presentation. Grateful to the store I recommend to. The producxo is delayed less than a month to reach this destination.
Very nice everyday socks
From just a photo, it is difficult to judge size and this is so for westerners whose feet are normally bigger. Looking at the size next to me, they are small. But, once on; they stretch. OK; a bit short in the leg length still, wearable. Time for wearing and washing. This will then see how long these bamboo socks last.
Good pairs of stockings, soft and comfortable. Good resistance to washing. This is my second order and I am very satisfied. Thank you!